FAQ

Your questions – our answers

1 person
How many persons?
1 room
How many rooms?
26.08.2019
28.08.2019

FAQ

General & rooms

Is breakfast included?

Not all of our rates include rich breakfast buffet; however, it can be booked for an additional € 9,90 per day.

How many people does the Standard apartment accommodate?

Our Standard apartments are designed for one person.

Are all rooms equipped with a kitchen?

All of our apartments are equipped with a kitchenette with a refrigerator that includes a 3*** freezer compartment, a two zone ceramic hob, a microwave oven with grill and a Nespresso coffee machine.

What kitchen utensils are supplied?

We supply a basic range of utensils that should keep both hobby cooks as well as passionate enthusiasts happy.

Is there a freezer compartment?

Yes, all refrigerators feature a freezer compartment.

Are there any extra beds available? How much does an extra bed cost?

A pull out sofa bed can be added in our suites at an additional charge of €40.00.

Are there parking spaces? How much does parking cost?

There is a multi-storey underground car park directly underneath the hotel complex. There are also outdoor parking spaces on the Campus.

How far away is the nearest underground station?

The next underground station is located directly in front of the Stellaris and therefore less than one minute away. (Stop "Garching-Forschungszentrum", U6)

Is there someone at reception 24/7?

Our reception is staffed around the clock.

Is there a restaurant?

We serve small regional snacks. The nearest restaurant, "The Faculty" in the Marriott courtyard, is only two minutes away.

What are the breakfast times?

Breakfast is served in our lounge Mondays to Fridays from 06:30 am – 10:00 am, and from 07:00 am – 11:00 am at the weekend and on public holidays.

When can I check in/when do I have to check out by?

You can check in from 03:00 pm. You are usually expected to check out by 12:00 am.

Is there a gym on the premises?

There is a public fitness studio in the same building complex, and passionate runners can explore the picturesque Isarauen nature conservation area nearby.

Do you have rooms with connecting doors?

The Stellaris Apartment Hotel offers several rooms with connecting doors that are also suitable for families.

Do you have rooms where smoking is permitted?

The entire hotel is a non-smoking building.

Do you have accessible rooms/ rooms suitable for disabled people?

We offer both accessible rooms as well as rooms suitable for disabled people.

Are pets allowed?

Pets are welcome (on request); you will be charged EUR 15 per day for your pet. (Maximum 1 pet per room.)

Do you have air conditioning?

The entire building is tempered by a state-of-the-art, environmentally friendly concrete core activation system.

What happens if I cancel too late?

Depending on the room rate, we may charge you a cancellation fee of up to 90% of the accommodation price.

What happens if I don't show?

Depending on the room rate, we may charge you up to 90% of the accommodation price.

I don't have a credit card. How can I book?

If you want to make a booking but do not have a credit card, paying for your room in advance is generally the only option available to you. However, in exceptional cases, we may accept bookings without a credit card. Please call us on +49 89 614 25 090.

Is there Wi-Fi?

Free Wi-Fi is available throughout the entire building.

Do you offer room service?

No, we do not offer room service.

Are there adapters?

You can borrow an adapter from reception for the duration of your stay for a charge.

Can I borrow an umbrella?

You can borrow an umbrella from reception for the duration of your stay for a charge.

Is there a business centre? Where can I print out my boarding pass?

If you need to print something or require information, our team is always happy to help.

How far is it to the airport/city centre/exhibition grounds/Allianz Arena?

Thanks to our ideal location near the motorway and an underground station, none of these destinations are far away. It takes only fifteen minutes to get to the airport; the city centre and the exhibition grounds are around 30 - 40 minutes away. The Allianz Arena is only 20 min away.

Can I store my luggage somewhere?

You are welcome to contact the reception team if you want to leave your luggage with us in order to explore the city for a few hours. If you need to store it for longer periods, we can offer you one of our storage boxes. (There is a charge for this service.)

Where can I wash and iron my laundry?

The hotel has a modern laundry and ironing room in the basement. It is equipped with two washing machines and two dryers that can be booked via an app, as well as several ironing boards.

Does the hotel have conference rooms for hire?

The Science Congress Center Munich, which belongs to our Group and is located in the same complex of buildings, offers thirteen conference rooms and an auditorium which altogether can hold far more than 2,000 people.

What is the email address for reservations? What number do I have to ring if I want to make a reservation?

Our email address is reservierung@stellaris-apartment.de; our telephone number is +49 89 614 25 090

Are there any shops nearby?

The hotel complex also features a small shopping mall with a supermarket, a fitness studio and a few smaller shops. Please ask our reception team for tips if you want to go on an extended shopping trip.

What activities are on offer nearby?

There are many activities on offer nearby; you could go for a bike ride in the Isarauen nature conservation area, for example, play a relaxing round of golf, or go on an excursion to Freising Cathedral. Of course, our reception team also has plenty of tips on hand for numerous other activities nearby.

Do you have bed linen suitable for allergy sufferers?

All of our rooms are equipped with hypoallergenic duvets and pillows suitable for allergy sufferers.

Contact

Please do not hesitate to contact us – we are looking forward to hearing from you!